Turning Point works to create a welcoming environment and the beginning of trusting relationships with potential service users by inviting people to drop by; offering space to relax and read the newspaper, enjoy a cup of coffee and receive messages and mail, to name a few. Some visitors to Turning Point access services, while others are aware of programs but do not identify as in need of support.

The Turning Point office has a non-judgmental, open, helpful atmosphere where community members know that our staff are open and flexible to provide extra support, such as filling out applications or problem-solving. Word of mouth is often the best advertising for Turning Point programs, especially for the Harm Reduction Programming. Turning Point assures privacy and confidentiality in all of our programs including people living with HIV who contact the Health Promotion Program for services.